Last Updated: 03/12/2025

Thank you for shopping with Gorilla Balls (“we,” “us,” “our”). We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy, we offer a 30-day return policy under the conditions described below.

1. Return Eligibility

1. 30-Day Window: All return requests must be initiated within 30 days of the original purchase date as indicated on your receipt or invoice.
2. Unused Condition: Items must be returned in their original, unused condition, along with all accessories, parts, and packaging. Products that are damaged or show signs of use may not be eligible for a full refund.
3. Proof of Purchase: We require a valid receipt or proof of purchase for all returns.

2. How to Initiate a Return

1. Contact Our Support: To request a return, please email us at [Email Address] or call us at [Phone Number]. Provide your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: Once your return request is approved, we will provide instructions for shipping or drop-off (if applicable). We recommend using a trackable shipping method to ensure proper delivery.
3. Return Shipping Costs: Unless the return is due to an error on our part (e.g., you received a damaged or incorrect item), the customer is responsible for all return shipping costs.

3. Refunds

1. Inspection of Returns: Upon receiving your returned item(s), we will inspect them to ensure they meet the eligibility criteria.
2. Refund Processing: If your return is approved, we will initiate a refund to your original method of payment. Depending on your financial institution, please allow up to 21 business days for the refund to be processed and appear on your statement.
3. Partial Refunds: If the returned product is not in its original condition, or if there are missing components or damage, we reserve the right to issue a partial refund, or to refuse the return in certain instances.

4. Exchanges

If you would like to exchange your item for another product or a different size, please contact us to arrange an exchange. Returns for exchanges must also meet the 30-day, unused condition requirement. Additional shipping costs may apply.

5. Contact Us

For any questions or concerns regarding this Returns and Refunds Policy, please reach out to us:

Gorilla Balls
[Company Address]
[Phone Number]
[Email Address]

We appreciate your cooperation and understanding. Our goal is to ensure your complete satisfaction and to make your return or exchange experience as seamless as possible.